FAQ

Quick answers to common questions about our pooper scooper service.

Do you service Commercial accounts as well as Residential accounts?

Yes. If your business or community has public areas that host pets, we can help keep those areas clean. Our commercial clients include vets, homeowners associations, businesses, hotels, dog parks, waste stations, and dog parades. Contact us to discuss options for commercial pet waste removal.

How often does your company service our yard?

Most customers prefer weekly service. We also offer twice a week, every other week, and one-time cleanings.

What happens when it rains or service falls on a holiday?

If we cannot make it to service your yard on your scheduled day, we will be out the following day to provide service.

Should I unlock my gate?

Yes. Technicians are not permitted to climb or jump fences, so please have your gate unlocked on your service day. You may provide a key or lock combination if that is convenient. If a gate is locked when we arrive and we cannot perform service, a charge may still be incurred. We will return the next week and remove the double accumulation.

Can you work with our dog in the yard?

In most cases, yes. We love getting to know the pups we scoop for. However, if your dog is not good with strangers or will not allow our technician into the yard, we ask that you keep your dog inside while we scoop. We do not want to take unnecessary risks with your dog or our employees.

What if I want to skip a service day?

You will not be charged if you contact us in time for us to notify the technician to skip your yard that day. If your dog will be gone for a couple weeks (or for any reason you want to pause), we can hold service and you will not be charged. However, if the gate is locked or the dog prevents service when we arrive, it may be necessary to charge for the service call. If you realize your gate is locked, call early so you won’t be charged.

How do I pay you and can I pay with a credit card?

We send an invoice by email on the 1st of the month for the previous month’s services. You can pay with a credit card through the Stripe link at the bottom of the invoice. We also offer recurring payments.

Are there any contracts I have to sign?

No. We do what works for you. There are no contracts, no minimum service period, and no advance notice required to cancel. Try a clean, healthy yard for a few months — you’ll be hooked.

Is there an extra charge for the first time?

Yes. There is a one-time $30 initial clean-up fee for the first service due to accumulated pet waste over time. This charge is added to the regular service rate on your first cleaning.

Is it possible to get a one-time only service?

Yes. One-time-only or short-term pooper scooper service can be easily arranged.

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